Togetherpay Status - ProPay - Incorrect AMEX Merchant Descriptors 3/6/24-3/21/24

ProPay - Incorrect AMEX Merchant Descriptors 3/6/24-3/21/24

Incident Report for Togetherpay

Resolved

ProPay became aware of a situation involving erroneous merchant descriptors for American Express transactions. The source of the issue was identified and a fix was implemented. Transactions processed between 3/6/2024 to 3/21/2024 were primarily impacted.

ProPay apologizes for any related disruptions. They continue to review the situation to 1) identify additional opportunities to improve the merchant + cardholder experience and 2) prevent a recurrence of this type of issue.

Posted Mar 22, 2024 - 11:39 EDT

This incident affected: Togetherpay API - Production (Transaction Processing, ProPay Production Environment).