The internal mechanisms that Togetherpay relies on to transmit payments from a merchant or affiliate to the upstream processor. As measured by: Transaction processing is not completing, is degraded, or is unavailable for any reason.

This is the end-to-end process that allows consumers of Togetherpay to securely transmit payment data to the processor and receive non-sensitive payment tokens to prevent the storage of highly sensitive CHD (Card Holder Data) As measured by: Payment method tokenization is not completing, is degraded, or is unavailable for any reason.

The import process used by Togetherpay to download and import transaction records provided by the processor for the purpose of settlement, fee correlation, or other information needed from the payment processor. As measured by: File import process does not complete at the desired time or file endpoints are unavailable or responding in a degraded capacity

These are the endpoints critical to creating and updating merchants using the API. This is considered a critical function of our Togetherpay customers. This covers the ability to Add, Edit, or Remove merchants used in Togetherpay. As measured by: Requests that Merchants be created or updated are not completing, is degraded, or is unavailable for any reason.

The documentation site is critical for our customers and integration teams using the platform. It should have an SLA similar to a critical internal system. As measured by: Documentation site is unavailable or responding in a degraded capacity.

The import process used by Togetherpay OpCos to download and import transaction records provided by Togetherpay for the purpose of settlement, fee correlation, or other information needed from the payment gateway. As measured by: File import process does not complete at the desired time or file endpoints are unavailable or responding in a degraded capacity

A mission critical function of the application is to allow OpCo staff to review transactions and payment methods. The application must be able to provide access to this data in a reasonable time in a non-programmatic way. As measured by: Transaction or payment method listings are unavailable or responding in a degraded capacity