[SEV-3] Settlement/Comprehensive File Delay
Investigating - Regular settlement files, comprehensive reports and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.
Nov 05, 2026 - 08:39 EST
Uptime over the past 90 days. View historical uptime.
Togetherpay API - Production Degraded Performance
Transaction Processing Operational
Payment Tokenization Operational
File Import Process - External Degraded Performance
Merchant Endpoints Operational
Togetherpay Documentation Site Operational
ProPay Production Environment Operational
Togetherpay Client Application Degraded Performance
Togetherpay Web Front-End (TPA) Operational
File Import Process - Internal Degraded Performance
Transaction or Payment Method Listings Operational
TogetherWork Marketing Site Operational
Togetherpay API - Testing Environments Operational
Integration Test Environment Operational
Sandbox Test Environment Operational
ProPay Testing Environments Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 5, 2026

Unresolved incident: [SEV-3] Settlement/Comprehensive File Delay.

Nov 4, 2026

Togetherpay Production Environment Update
Completed - The scheduled maintenance has been completed.
Nov 4, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 02:00 EST
Scheduled - ProPay is planning an update to their production environment on Wednesday, November 4 from 2:00 a.m. - 7:00 a.m. eastern. While ProPay does not anticipate any interruption in service, a certain amount of risk exists with any maintenance event.
Nov 2, 16:58 EST

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

Togetherpay Production Environment Update
Completed - The scheduled maintenance has been completed.
Oct 29, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 02:00 EDT
Scheduled - ProPay is planning an update to their production environment on Thursday, October 29 from 2:00 a.m. - 7:00 a.m. eastern. While ProPay does not anticipate any interruption in service, a certain amount of risk exists with any maintenance event.
Oct 23, 16:39 EDT
Togetherpay Production Environment Update/Outage
Completed - The scheduled maintenance has been completed.
Oct 29, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 00:00 EDT
Update - The scheduled maintenance window has been moved to Thursday, October 29, from 12:00 a.m. to 1:00 a.m. ET.

The expected outage remains up to one hour.
Oct 27, 10:01 EDT
Scheduled - TogetherWork will conduct security patching on the Togetherpay production environment on Wednesday, October 28, between 12:00 a.m. and 1:00 a.m. eastern.

The nature of the update will require an outage of up to one hour.
Oct 22, 13:03 EDT

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

[SEV-3] Togetherpay Application - Planned Outage
Resolved - The Togetherpay application is fully operational. This incident is resolved.
Oct 22, 09:47 EDT
Investigating - Within the next hour, the Togetherpay application will become unavailable. This outage will affect only the front-end application. The Togetherpay API and payment processing will remain operational.

TogetherWork IT expects to restore the application on Monday, October 26.

We will provide updates as additional information becomes available and confirm when the application has been restored.
Oct 21, 14:06 EDT
Incident History Powered by Atlassian Statuspage