Update - There are no updates and still no ETA on ProPay's fix to sandbox/integration. This incident will likely carry over into next week. If we hear otherwise, we will let you know.
Aug 5, 14:13 EDT
Update - ProPay's teams continue to work on this issue but still no ETA on the fix. Concerns about how long it is taking have been voiced and escalated. We will continue to keep you posted as we learn more.
Aug 4, 13:06 EDT
Update - ProPay's teams are still working on this issue. It could be a couple of more days before services are restored. As soon as sandbox and integration are back up and running, we will let you know.
Aug 3, 13:32 EDT
Update - The latest we are hearing from ProPay indicates this incident will carry over into tomorrow. Additional updates will be provided then, unless we received something to the contrary later today.
Aug 2, 16:07 EDT
Update - We continue to monitor this situation and request updates from ProPay. Nothing new to report at this time and no ETA out of them on the fix. As we learn more, we will keep you informed.
Aug 2, 11:57 EDT
Update - Nothing new to report from ProPay. This incident will carry into tomorrow. As more information is known, updates will be posted.
Aug 1, 22:07 EDT
Update - ProPay's teams are making progress on this issue but an ETA as to when sandbox and integration will be back up and running is still unknown. We will keep you informed as we learn more.
Aug 1, 16:41 EDT
Identified - ProPay's teams identified the issue and are working on a fix. No ETA is available on when the testing environments will be operational again. As we learn more, we will keep you posted.
Aug 1, 13:54 EDT
Investigating - ProPay is aware of an issue that may impact the ability to run tests in Sandbox and Integration environments. They are actively working to resolve the issue. As soon as additional information is known, we will let you know.
Aug 1, 11:19 EDT
Togetherpay API - Production Operational
90 days ago
99.97 % uptime
Today
Transaction Processing ? Operational
90 days ago
99.94 % uptime
Today
Payment Tokenization ? Operational
90 days ago
99.94 % uptime
Today
File Import Process - External ? Operational
90 days ago
100.0 % uptime
Today
Merchant Endpoints ? Operational
90 days ago
99.94 % uptime
Today
Togetherpay Documentation Site ? Operational
90 days ago
100.0 % uptime
Today
ProPay Production Environment Operational
90 days ago
100.0 % uptime
Today
Togetherpay Client Application Operational
90 days ago
100.0 % uptime
Today
Togetherpay Web Front-End (TPA) Operational
90 days ago
100.0 % uptime
Today
File Import Process - Internal ? Operational
90 days ago
100.0 % uptime
Today
Transaction or Payment Method Listings ? Operational
90 days ago
100.0 % uptime
Today
Togetherwork Marketing Site Operational
90 days ago
100.0 % uptime
Today
Togetherpay API - Testing Environments Degraded Performance
90 days ago
99.91 % uptime
Today
Integration Test Environment Degraded Performance
90 days ago
99.91 % uptime
Today
Sandbox Test Environment Degraded Performance
90 days ago
99.91 % uptime
Today
ProPay Testing Environments Degraded Performance
90 days ago
99.91 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 7, 2022

No incidents reported today.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

Unresolved incident: [SEV-3] Togetherpay Sandbox/Integration Issues.

Aug 4, 2022
Aug 3, 2022
Completed - The scheduled maintenance has been completed.
Aug 3, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 02:01 EDT
Scheduled - ProPay is planning an update to their production environment on Wednesday, August 3 from 2:00 a.m. - 7:00 a.m. eastern. While ProPay does not anticipate any interruption in service, a certain amount of risk exists with any maintenance event.
Aug 1, 15:26 EDT
Aug 2, 2022
Aug 1, 2022
Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022
Resolved - ProPay implemented a fix for Sandbox and Integration environments. This issue is resolved.
Jul 28, 13:40 EDT
Investigating - ProPay is aware of an issue that may impact the ability to run tests in Sandbox and Integration environments. They are actively working to resolve the issue. As soon as additional information is known, we will let you know.
Jul 28, 11:47 EDT
Jul 27, 2022
Completed - The scheduled maintenance has been completed.
Jul 27, 19:03 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 17:03 EDT
Scheduled - ProPay will perform an update to the sandbox and integration environments today, Wednesday July 27 between 5:00 p.m. eastern and 7:00 p.m. eastern. Togetherpay sandbox and integration environments may be unavailable during this time.
Jul 27, 17:01 EDT
Jul 26, 2022

No incidents reported.

Jul 25, 2022

No incidents reported.

Jul 24, 2022

No incidents reported.