All Systems Operational
Togetherpay API - Production Operational
90 days ago
100.0 % uptime
Today
Transaction Processing ? Operational
90 days ago
100.0 % uptime
Today
Payment Tokenization ? Operational
90 days ago
100.0 % uptime
Today
File Import Process - External ? Operational
90 days ago
100.0 % uptime
Today
Merchant Endpoints ? Operational
90 days ago
100.0 % uptime
Today
Togetherpay Documentation Site ? Operational
90 days ago
100.0 % uptime
Today
ProPay Production Environment Operational
90 days ago
100.0 % uptime
Today
Togetherpay Client Application Operational
90 days ago
100.0 % uptime
Today
Togetherpay Web Front-End (TPA) Operational
90 days ago
100.0 % uptime
Today
File Import Process - Internal ? Operational
90 days ago
100.0 % uptime
Today
Transaction or Payment Method Listings ? Operational
90 days ago
100.0 % uptime
Today
Togetherwork Marketing Site Operational
90 days ago
100.0 % uptime
Today
Togetherpay API - Testing Environments Operational
90 days ago
100.0 % uptime
Today
Integration Test Environment Operational
90 days ago
100.0 % uptime
Today
Sandbox Test Environment Operational
90 days ago
100.0 % uptime
Today
ProPay Testing Environments Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Togetherpay API Response Time
Fetching
Throughput
Fetching
Past Incidents
Oct 26, 2021

No incidents reported today.

Oct 25, 2021
Resolved - ProPay's fix for their Visa decline code situation is not expected to roll until late November. In the meantime, Togetherwork found a way to pinpoint which of ProPay's error responses are true errors and which of their error responses are actual declines. Togetherpay rolled some code this afternoon which is functioning as intended. This incident is resolved.
Oct 25, 14:44 EDT
Monitoring - ProPay is working to fix how they interpret the decline codes from Visa. However, they do not expect the errors to be resolved until next week.

The cause of the transaction errors is ProPay’s system is not interpreting the decline codes correctly which throws back an error. These transactions would have failed anyway, but because of the interpretation issues at ProPay, an error is returned instead of a decline.

We will leave this issue as monitoring until a fix is fully implemented.
Oct 15, 16:39 EDT
Identified - ProPay believes the Visa processing issue is related to a release made by their upstream processor. The release changed how ProPay receives response codes, specifically for Visa transactions. This update caused their system to have issues interpreting the decline response. ProPay is working to release a fix that will address the issues with Visa transactions.

We will continue to provide updates until the issue is resolved.
Oct 15, 15:26 EDT
Update - We are in contact with ProPay to investigate further. As soon as additional information is known, we will let you know.
Oct 15, 14:39 EDT
Investigating - We are aware of an issue that is preventing some transactions from being processed. We believe the errors may be isolated to Visa transactions. Our teams are investigating the issue and will provide updates until the situation is resolved.
Oct 15, 10:56 EDT
Oct 24, 2021

No incidents reported.

Oct 23, 2021

No incidents reported.

Oct 22, 2021

No incidents reported.

Oct 21, 2021
Resolved - Between 2:14 p.m. eastern and 2:55 p.m. eastern we saw an elevated number of Amex declines and errors. The issue was caused by a disruption at the card network. This incident is now resolved.
Oct 21, 15:17 EDT
Completed - The scheduled maintenance has been completed.
Oct 21, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 02:01 EDT
Scheduled - ProPay is planning an update to their production environment on Thursday, October 21 from 2:00 a.m. - 7:00 a.m. eastern. While ProPay does not anticipate any interruption in service, a certain amount of risk exists with any maintenance event.
Oct 15, 16:16 EDT
Completed - The scheduled maintenance has been completed.
Oct 21, 05:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 05:03 EDT
Scheduled - ProPay is planning an update to their production environment on Thursday, October 21 from 5:00 a.m. - 5:30 a.m. eastern. The nature of the update will require a 10 minute outage which will cause Togetherpay to be unavailable during this time.
Oct 12, 12:20 EDT
Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021
Completed - The scheduled maintenance has been completed.
Oct 15, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 17:00 EDT
Scheduled - ProPay will perform an update to the sandbox and integration environments today, October 15 between 5:00 p.m. eastern and 7:00 p.m. eastern. Togetherpay sandbox and integration environments may be unavailable during this time.
Oct 15, 16:11 EDT
Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.