All Systems Operational
Togetherpay API - Production Operational
90 days ago
100.0 % uptime
Today
Transaction Processing ? Operational
90 days ago
100.0 % uptime
Today
Payment Tokenization ? Operational
90 days ago
100.0 % uptime
Today
File Import Process - External ? Operational
90 days ago
100.0 % uptime
Today
Merchant Endpoints ? Operational
90 days ago
100.0 % uptime
Today
Togetherpay Documentation Site ? Operational
90 days ago
100.0 % uptime
Today
ProPay Production Environment Operational
90 days ago
100.0 % uptime
Today
Togetherpay Client Application Operational
90 days ago
100.0 % uptime
Today
Togetherpay Web Front-End (TPA) Operational
90 days ago
100.0 % uptime
Today
File Import Process - Internal ? Operational
90 days ago
100.0 % uptime
Today
Transaction or Payment Method Listings ? Operational
90 days ago
100.0 % uptime
Today
Togetherwork Marketing Site Operational
90 days ago
100.0 % uptime
Today
Togetherpay API - Testing Environments Operational
90 days ago
92.73 % uptime
Today
Integration Test Environment Operational
90 days ago
89.1 % uptime
Today
Sandbox Test Environment Operational
90 days ago
89.1 % uptime
Today
ProPay Testing Environments Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 28, 2024

No incidents reported today.

Mar 27, 2024
Completed - The scheduled maintenance has been completed.
Mar 27, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 02:00 EDT
Scheduled - ProPay is planning a hotfix deployment to their production environment on Wednesday, March 27 from 2:00 a.m. - 6:00 a.m. eastern. The hotfix is meant to address system functionality related to identity verification services upon merchant creation.

While ProPay does not anticipate any interruption in service, a certain amount of risk exists with any maintenance event.

Mar 22, 14:00 EDT
Mar 26, 2024

No incidents reported.

Mar 25, 2024

No incidents reported.

Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024
Resolved - ProPay became aware of a situation involving erroneous merchant descriptors for American Express transactions. The source of the issue was identified and a fix was implemented. Transactions processed between 3/6/2024 to 3/21/2024 were primarily impacted.

ProPay apologizes for any related disruptions. They continue to review the situation to 1) identify additional opportunities to improve the merchant + cardholder experience and 2) prevent a recurrence of this type of issue.

Mar 22, 11:39 EDT
Mar 21, 2024
Completed - The scheduled maintenance has been completed.
Mar 21, 05:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 05:00 EDT
Scheduled - ProPay is planning an update to their production environment on Thursday, March 21 between 5:00 a.m. - 5:15 a.m. eastern. The nature of the update will require up to a 15 minute outage which will cause Togetherpay to be unavailable during this time.
Mar 4, 17:15 EST
Mar 20, 2024

No incidents reported.

Mar 19, 2024
Resolved - ProPay identified and corrected the issue affecting merchant onboarding. This incident is now resolved.
Mar 19, 08:54 EDT
Update - ProPay is aware of an issue that is preventing new accounts from being boarded. They are actively working to resolve the issue. As soon as additional information is known, we will let you know.
Mar 18, 14:36 EDT
Investigating - ProPay is aware of an issue that is preventing new accounts from being boarded. They are actively working to resolve the issue. As soon as additional information is known, we will let you know.
Mar 18, 14:28 EDT
Completed - The scheduled maintenance has been completed.
Mar 19, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 02:00 EDT
Scheduled - ProPay is planning an update to their production environment on Tuesday, March 19 from 2:00 a.m. - 07:00 a.m. eastern. While ProPay does not anticipate any interruption in service, a certain amount of risk exists with any maintenance event.
Mar 15, 11:34 EDT
Mar 18, 2024
Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024
Completed - The scheduled maintenance has been completed.
Mar 14, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 02:00 EDT
Scheduled - ProPay is planning an update to their production environment on Thursday, March 14 from 2:00 a.m. - 7:00 a.m. eastern. While ProPay does not anticipate any interruption in service, a certain amount of risk exists with any maintenance event.
Mar 7, 10:33 EST