All Systems Operational
Uptime over the past 90 days. View historical uptime.
Togetherpay API - Production Operational
90 days ago
99.97 % uptime
Today
Transaction Processing ? Operational
90 days ago
99.94 % uptime
Today
Payment Tokenization ? Operational
90 days ago
99.94 % uptime
Today
File Import Process - External ? Operational
90 days ago
100.0 % uptime
Today
Merchant Endpoints ? Operational
90 days ago
99.94 % uptime
Today
Togetherpay Documentation Site ? Operational
90 days ago
100.0 % uptime
Today
ProPay Production Environment Operational
90 days ago
100.0 % uptime
Today
Togetherpay Client Application Operational
90 days ago
100.0 % uptime
Today
Togetherpay Web Front-End (TPA) Operational
90 days ago
100.0 % uptime
Today
File Import Process - Internal ? Operational
90 days ago
100.0 % uptime
Today
Transaction or Payment Method Listings ? Operational
90 days ago
100.0 % uptime
Today
Togetherwork Marketing Site Operational
90 days ago
100.0 % uptime
Today
Togetherpay API - Testing Environments Operational
90 days ago
100.0 % uptime
Today
Integration Test Environment Operational
90 days ago
100.0 % uptime
Today
Sandbox Test Environment Operational
90 days ago
100.0 % uptime
Today
ProPay Testing Environments Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Togetherpay Production Environment Update/Outage May 24, 02:00-03:00 EDT
Togetherwork is planning an update to our production environment on Tuesday, May 24 between 2:00 a.m. - 3:00 a.m. eastern. The nature of the update will require up to a 15 minute outage which will cause Togetherpay to be unavailable during this time.
Posted on May 17, 09:22 EDT
Togetherpay Production Environment Update May 26, 02:00-03:00 EDT
Togetherwork is planning an update to some of the database instances in AWS on Thursday, May 26 from 2:00 a.m. - 3:00 a.m. eastern. While we do not anticipate any interruption in service, a certain amount of risk exists with any maintenance event.
Posted on May 19, 13:01 EDT
System Metrics Month Week Day
Togetherpay API Response Time
Fetching
Throughput
Fetching
Past Incidents
May 22, 2022

No incidents reported today.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022
Togetherpay Production Environment Update/Outage
Completed - The scheduled maintenance has been completed.
May 19, 05:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 05:00 EDT
Scheduled - ProPay is planning an update to their production environment on Thursday, May 19 between 5:00 a.m. - 5:30 a.m. eastern. The nature of the update will require a 15 minute outage which will cause Togetherpay to be unavailable during this time.
May 6, 15:55 EDT
May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022
[SEV-4] - Intermittent Processing Issues - 5.16.2022
Resolved - Processing appears to have returned to normal around 3:34 p.m. eastern. This incident is resolved.
May 16, 15:59 EDT
Investigating - We're aware of an issue that may be preventing some transactions from processing. Since 3:18 p.m. eastern, approximately less than 5% of Togetherpay transactions are timing out. As soon as additional information is known, we will let you know.
May 16, 15:38 EDT
[SEV-1] Togetherpay Production Outage | Transaction Failures
Resolved - Between 7:45 a.m. and 10:06 a.m. eastern this morning, there was an issues with Togetherpay's read only database. Users would not have been able to log into the Togetherpay application and many of the API endpoints would not have been able to be reached. The read only database was restarted, resolving the issue.

Transaction processing was not affected during this incident as transactions go through the production database, not the read only database.

This incident is resolved.
May 16, 10:54 EDT
Investigating - We are experiencing an issue that is impacting your ability to process transactions. The issue has been fully escalated and teams are working as quickly as possible to resolve it. Additional information will be provided when known, or when the situation is resolved.
May 16, 09:41 EDT
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022
[SEV-1] Togetherpay - Intermittent Processing Issues
Resolved - Between 12:57 p.m. and 1:54 p.m. eastern, lines of business likely experienced intermittent processing issues. Transaction processing is back to normal. This incident is resolved.
May 13, 14:35 EDT
Investigating - We are aware of an issue, possibly related to AWS, that is preventing some transactions from being processed. As soon as additional information is known, we will let you know.
May 13, 13:27 EDT
May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

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