All Systems Operational
Togetherpay API - Production Operational
90 days ago
100.0 % uptime
Today
Transaction Processing ? Operational
90 days ago
100.0 % uptime
Today
Payment Tokenization ? Operational
90 days ago
100.0 % uptime
Today
File Import Process - External ? Operational
90 days ago
100.0 % uptime
Today
Merchant Endpoints ? Operational
90 days ago
100.0 % uptime
Today
Togetherpay Documentation Site ? Operational
90 days ago
100.0 % uptime
Today
ProPay Production Environment Operational
90 days ago
100.0 % uptime
Today
Togetherpay Client Application Operational
90 days ago
100.0 % uptime
Today
Togetherpay Web Front-End (TPA) Operational
90 days ago
100.0 % uptime
Today
File Import Process - Internal ? Operational
90 days ago
100.0 % uptime
Today
Transaction or Payment Method Listings ? Operational
90 days ago
100.0 % uptime
Today
Togetherwork Marketing Site Operational
90 days ago
100.0 % uptime
Today
Togetherpay API - Testing Environments Operational
90 days ago
81.95 % uptime
Today
Integration Test Environment Operational
90 days ago
72.93 % uptime
Today
Sandbox Test Environment Operational
90 days ago
72.93 % uptime
Today
ProPay Testing Environments Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Togetherpay Production Environment Update Feb 22, 2024 02:00-07:00 EST
Update - ProPay moved their production update from tomorrow, Tuesday, 2/20 to Thursday, 2/22.

ProPay is now planning an update to their production environment on Thursday, February 22 from 2:00 a.m. - 7:00 a.m. eastern. While ProPay does not anticipate any interruption in service, a certain amount of risk exists with any maintenance event.

Feb 19, 2024 - 11:20 EST
Scheduled - ProPay is planning an update to their production environment on Tuesday, February 20 from 2:00 a.m. - 7:00 a.m. eastern. While ProPay does not anticipate any interruption in service, a certain amount of risk exists with any maintenance event.
Feb 05, 2024 - 15:00 EST
Past Incidents
Feb 20, 2024

No incidents reported today.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024
Completed - The scheduled maintenance has been completed.
Feb 15, 05:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 05:00 EST
Scheduled - ProPay is planning an update to their production environment on Thursday, February 15 between 5:00 a.m. - 5:15 a.m. eastern. The nature of the update will require up to a 15 minute outage which will cause Togetherpay to be unavailable during this time.
Feb 5, 13:49 EST
Feb 14, 2024

No incidents reported.

Feb 13, 2024
Completed - The scheduled maintenance has been completed.
Feb 13, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 17:00 EST
Scheduled - ProPay is planning an update to the sandbox and integration environments on Tuesday, February 13 between 5:00 p.m. and 7:00 p.m. eastern. Togetherpay sandbox and integration environments may be unavailable during this time.
Feb 5, 14:57 EST
Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.

Feb 9, 2024
Resolved - All files are now available. This incident is resolved.
Feb 9, 16:11 EST
Identified - ProPay delivered all missing files. Togetherwork teams are working to get them into Togetherpay. We will provide another update once all files are ready to go.
Feb 9, 15:05 EST
Investigating - Regular settlement files, comprehensive reports and merchant settlement files will not be available by 9:00 a.m. eastern this morning. ProPay did not deliver morning files. We will send an update as soon as we have more information and when the files are available.
Feb 9, 08:17 EST
Feb 8, 2024
Resolved - All comprehensive reports, settlement files and merchant settlement file are now available. This incident is resolved.
Feb 8, 14:40 EST
Identified - Most comprehensive reports, settlement files and merchant settlement files are ready to go.

We know we are still missing comprehensive reports for GRS and Studio Pro. We are also missing GRS's regular settlement file. Teams are working to get those two Products in a good spot.

If you are aware of other reports that are missing, please reach out to payments@toegtherwork.com.

Feb 8, 12:37 EST
Investigating - Regular settlement files, comprehensive reports and merchant settlement files will not be available by 9:00 a.m. eastern this morning.

ProPay is aware of an issue affecting the delivery of morning reports. They implemented a change to address the issue and anticipate delayed files will be delivered over the next several hours.

We will send an update as soon as we have more information and when the files are available.

Feb 8, 07:40 EST
Resolved - This incident is resolved.
Feb 8, 08:54 EST
Investigating - Regular settlement files, comprehensive reports and merchant settlement files will not be available by 9:00 a.m. eastern this morning for some Products. We will send an update as soon as we have more information and when the files are available.
Feb 8, 08:49 EST
Feb 7, 2024
Resolved - All regular settlement files, comprehensive reports and merchant settlement files are now available. This incident is resolved.
Feb 7, 10:52 EST
Investigating - Regular settlement files, comprehensive reports and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.
Feb 7, 08:29 EST
Feb 6, 2024

No incidents reported.