[SEV-3] Togetherpay - Intermittent Processing Issues

Incident Report for Togetherpay

Resolved

Processing appears to have returned to normal. The intermittent timeouts occurred between 10:07 p.m. and 10:33 p.m. eastern and affected roughly 20% of transactions.
This incident is resolved.

Posted May 15, 2023 - 22:53 EDT

Investigating

ProPay is aware of an issue that is preventing some transactions from being processed. They are actively working to resolve the issue. As soon as additional information is known, we will let you know.

Posted May 15, 2023 - 22:36 EDT

This incident affected: Togetherpay API - Production (Transaction Processing, Payment Tokenization, ProPay Production Environment).