[SEV-3] Settlement/Comprehensive File Delay

Incident Report for Togetherpay

Resolved

All regular settlement files and merchant settlement files are now available. This incident is resolved.

Posted Dec 10, 2024 - 09:29 EST

Investigating

Regular settlement files and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

Posted Dec 10, 2024 - 08:49 EST

This incident affected: Togetherpay Client Application (File Import Process - Internal) and Togetherpay API - Production (File Import Process - External).