[SEV-3] Settlement/Comprehensive File Delay

Incident Report for Togetherpay

Resolved

All regular settlement files, merchant settlement files, and comprehensive reports are now available. This incident is resolved.
Posted Oct 29, 2025 - 11:11 EDT

Investigating

Regular settlement files, merchant settlement files, and some comprehensive reports will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.
Posted Oct 29, 2025 - 08:40 EDT
This incident affected: Togetherpay Client Application (File Import Process - Internal) and Togetherpay API - Production (File Import Process - External).
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