[SEV-3] Settlement File Delay

Incident Report for Togetherpay

Resolved

All settlement files and merchant settlement files are now available. This incident is resolved.
Posted Oct 07, 2025 - 09:18 EDT

Identified

Regular settlement files and merchant settlement were delivered late this morning and will not be ready by 9:00am eastern. Teams are working to consume the files. We will send an update as soon as the files are available.
Posted Oct 07, 2025 - 08:57 EDT
This incident affected: Togetherpay Client Application (File Import Process - Internal) and Togetherpay API - Production (File Import Process - External).
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